Terms & Conditions
Last updated: March 2026
Welcome to ChicChevron Beauty. By accessing our website and placing orders, you agree to the following terms and conditions.
1. General
ChicChevron Beauty is an online beauty products retailer based in Sri Lanka. These terms govern your use of our website at chicchevronbeauty.com and any purchases made through it.
2. Account Registration
- You must create an account to place orders, add items to your cart, or use the wishlist feature.
- You are responsible for maintaining the confidentiality of your account credentials.
- You must provide accurate and complete information during registration.
- You must be at least 18 years old to create an account.
3. Products & Pricing
- All products listed on our website are subject to availability.
- Prices are displayed in Sri Lankan Rupees (LKR/Rs.) and include applicable taxes.
- We reserve the right to update prices without prior notice. The price at the time of order placement will apply.
- Product images are for illustration purposes. Actual products may vary slightly in appearance.
- All products sold are 100% authentic and sourced from authorized distributors.
4. Orders & Payment
- Orders are confirmed once placed through our checkout process.
- We currently accept Cash on Delivery (COD) as the payment method.
- Please have the exact payment amount ready at the time of delivery.
- Payment is due upon delivery of your order.
- We reserve the right to cancel orders if stock is unavailable or if order details cannot be verified.
5. Delivery
- We deliver across Sri Lanka.
- Orders over Rs. 5,000 qualify for free delivery.
- Delivery times may vary depending on your location and product availability.
- You can track your order status through the "My Orders" section in your account.
- Please ensure someone is available at the delivery address to receive and pay for COD orders.
6. Order Status
Orders go through the following statuses:
- Processing - Your order has been received and is being prepared.
- Shipping - Your order is on its way to the delivery address.
- Completed - Your order has been delivered and confirmed.
- Cancelled - Your order has been cancelled.
7. Cancellations
- Order cancellations are handled by our team. Please contact us via the complaint system in your account if you need to cancel an order.
- Orders that have already been shipped may not be eligible for cancellation.
8. Complaints & Support
- If you receive a wrong, damaged, or missing product, you can file a complaint through the "Help & Support" section in your account.
- Complaints should be filed within 7 days of receiving your order.
- Our support team will respond to complaints and work to resolve issues promptly.
9. Intellectual Property
All content on this website, including logos, images, text, and design elements, is the property of ChicChevron Beauty and is protected by intellectual property laws. Unauthorized use is prohibited.
10. Limitation of Liability
ChicChevron Beauty shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability is limited to the value of the order in question.
11. Changes to Terms
We may update these terms from time to time. Continued use of the website after changes constitutes acceptance of the updated terms.
12. Contact
For questions about these terms, please reach us at:
- Email: info@chicchevronbeauty.com
- Phone: +94 11 234 5678